Terms of Service

By creating an account, accessing, or using SortNGo at sortngo.com (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms, and these Terms apply to that organisation.

These Terms apply alongside our Privacy Policy, which is incorporated by reference. If there is any conflict between these Terms and the Privacy Policy with respect to how we handle personal data, the Privacy Policy prevails.

You must be at least 16 years of age to use this Service.

SortNGo is a data sorting and private distribution platform. It allows users to upload or paste tabular data, match it against a saved client roster, and receive individually filtered output per recipient. The core purpose is ensuring that each recipient receives only the data that belongs to them.

We reserve the right to modify, add to, or discontinue any feature of the Service at any time. We will make reasonable efforts to notify users of significant changes, particularly those affecting core functionality. Minor changes, improvements, and bug fixes may be made without notice.

To access most features of SortNGo, you must create an account using a valid email address and password. You are responsible for:

• Providing accurate registration information and keeping it up to date
• Maintaining the security and confidentiality of your password
• All activity that occurs under your account, whether or not authorised by you
• Notifying us immediately at hello@sortngo.com if you believe your account has been compromised

You may not share your account credentials with other individuals or allow others to use your account. Each account is for a single user.

You may not create more than one account per person in order to circumvent any usage restrictions or paid plan limits.

Account deletion

You may delete your account at any time from the Danger Zone in your profile settings. Upon deletion, your personal data will be removed within 30 days as described in our Privacy Policy. Deletion is irreversible — we cannot restore a deleted account or its contents.

You retain full ownership of all data you bring to SortNGo — your client roster, the files you upload, and the sorted outputs you generate. Nothing in these Terms transfers ownership of your data to us.

Licence you grant us

By storing data in SortNGo (such as your client roster and job results), you grant us a limited, non-exclusive, royalty-free licence to store, process, and display that data solely for the purpose of providing the Service to you. This licence ends when you delete the data or close your account.

We do not claim any rights over your data beyond what is strictly necessary to operate the Service. We will never sell your data, use it for advertising purposes, or use it to train AI or machine learning models.

Your responsibility for your data

You are solely responsible for the data you bring into SortNGo, including any personal data you store in your client roster. You represent and warrant that:

• You have all necessary rights, consents, and lawful bases to process and store the data you input
• Your use of SortNGo with that data complies with all applicable laws, including data protection laws in your jurisdiction
• The data does not violate any third party's rights

If you store personal data about your own clients in SortNGo's client roster, you are acting as the data controller for that data and SortNGo is acting as your data processor. You remain responsible for compliance with any applicable data protection obligations regarding those individuals.

You may use SortNGo only for lawful purposes and in accordance with these Terms. You agree not to use the Service:

Prohibited activities

• For any purpose that is unlawful or prohibited by these Terms or by applicable law
• To process or distribute data in a way that infringes on any person's privacy rights or that you do not have the right to process
• To transmit unsolicited commercial communications (spam) using the email output features
• To attempt to gain unauthorised access to any part of the Service, its infrastructure, or any other user's account or data
• To interfere with or disrupt the integrity or performance of the Service
• To reverse engineer, decompile, or disassemble any part of the Service
• To use the Service to develop a competing product without our express written permission
• To scrape, crawl, or programmatically extract data from the Service beyond any documented API access we may provide
• To impersonate another person or entity

We reserve the right to investigate any suspected violation of these rules and to suspend or terminate accounts without notice where we have reasonable grounds to believe a serious violation has occurred.

The SortNGo platform — including its source code, user interface design, branding, name, logo, documentation, and all associated software — is owned by and proprietary to the operator of sortngo.com. Nothing in these Terms grants you any right to use our name, logo, or branding without our express written permission.

You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose during the period that your account is active and in good standing. This licence does not include the right to sublicense, resell, or otherwise make the Service available to third parties.

Feedback

If you submit feature requests, suggestions, bug reports, or other feedback about the Service through our feature request board or by any other means, you grant us an irrevocable, perpetual, royalty-free right to use and incorporate that feedback into the Service without any obligation to you. You are not required to provide feedback, and there is no expectation of compensation for it.

SortNGo currently offers a free tier. Paid plans are planned for the future and will be introduced with adequate notice to existing users. When paid plans are introduced, the following terms will apply:

Subscriptions

Paid subscriptions will be billed in advance on an annual basis via our payment processor (Lemon Squeezy, which acts as Merchant of Record). By subscribing, you authorise recurring billing at the stated price until you cancel.

Cancellation

You may cancel a paid subscription at any time. Cancellation takes effect at the end of your current billing period. Access to paid features continues until that date. We do not provide partial refunds for unused time within a billing period, except where required by applicable law.

Refunds

If you believe you are entitled to a refund due to a significant service failure on our part, contact us at hello@sortngo.com within 14 days of the relevant charge. We will consider refund requests on a case-by-case basis. Consumer rights under Icelandic and EU law are not affected by this clause.

Price changes

We will provide at least 30 days' notice before changing the price of any active subscription. If you do not agree to a price change, you may cancel before the new price takes effect.

Lifetime deals

Any lifetime deal offer constitutes a one-time purchase of access to the Service at its current feature set. Lifetime access means access for the operational lifetime of the Service — it does not constitute a legal obligation to operate the Service indefinitely. If the Service is discontinued, lifetime access holders will receive no less than 90 days' notice.

We aim to provide a reliable and consistent service, but we do not guarantee uninterrupted availability. The Service is provided on an "as available" basis.

We will carry out maintenance from time to time, which may result in brief periods of unavailability. Where planned maintenance is significant, we will endeavour to provide advance notice through the in-app announcement system.

We are not responsible for any loss arising from planned or unplanned service interruptions, provided we have acted reasonably in maintaining the infrastructure.

Use of this service is at your own risk

SortNGo is provided as-is. You use the Service — and every feature within it — entirely at your own risk. While we take security seriously and implement reasonable technical safeguards, no system connected to the internet can be guaranteed to be immune from a data breach or security incident. We cannot promise, and do not promise, that stored data will never be exposed through a breach, a vulnerability in our infrastructure, in third-party services we depend on, or by other means.

Job history — what it stores and why it carries risk

When the job history feature is enabled and you complete a sort job, the sorted match results — including client names, identifiers such as circuit IDs, and any data columns you chose to include — are saved to our servers (via Supabase). Unlike your raw uploaded file, which never leaves your browser, these results do touch and are stored on external infrastructure.

This means they are subject to the same risks that apply to any cloud-stored data: infrastructure vulnerabilities, third-party processor incidents, or other security events outside our direct control. While we apply row-level security and encryption at rest, these measures reduce risk — they do not eliminate it. The same risk profile applies to any future opt-in Tools features that store data on our servers — each will be clearly labelled as such and will require explicit activation.

Our strong recommendation

If the data you process through SortNGo is sensitive — including personal data about your clients, commercially confidential circuit or service identifiers, or any data subject to regulatory obligations — we strongly recommend that you do not use the job history feature. Copy what you need immediately after each job and clear your history. The ephemeral workflow (process, copy, done) is architecturally the safest way to use SortNGo.

Your responsibility if you choose to store data

If you choose to activate and use Job History or any other opt-in Tool that stores data on our servers, you accept sole responsibility for that decision. Specifically:

• You confirm that you have considered the risk of cloud storage and have made an informed decision to accept it
• You confirm that you have the right to store any personal data contained in those results with a third-party processor
• You acknowledge that in the event of a data breach or security incident affecting stored job results, SortNGo's liability is limited as set out in Section 10 of these Terms
• You accept that the responsibility for any downstream consequences — regulatory, contractual, or reputational — arising from your decision to store data in job history rests with you, not with SortNGo

To the maximum extent permitted by Icelandic law and applicable EU consumer protection law, we exclude the following:

What we are not liable for

• Any loss of data, business, revenue, profit, or opportunity arising from your use of the Service or inability to use the Service
• Any errors, omissions, or inaccuracies in the sorting or matching results produced by the Service — you are responsible for reviewing and verifying all outputs before acting on them
• Any damage arising from the actions or omissions of third parties, including our infrastructure providers
• Any indirect, incidental, special, or consequential damages of any kind

Cap on liability

Where liability cannot be excluded entirely, our total liability to you for any claim arising from or related to the Service will not exceed the greater of: (a) the total amount paid by you to SortNGo in the 12 months preceding the event giving rise to the claim; or (b) €100 (one hundred euros).

What this limitation does not affect

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under Icelandic law or applicable EU law. Consumer statutory rights are not affected.

Termination by you

You may stop using the Service and delete your account at any time from your profile settings. No notice period is required. Deletion is immediate for account access, and data is removed within 30 days as per our Privacy Policy.

Termination by us

We may suspend or terminate your account if:

• You have materially violated these Terms and have not remedied the violation within a reasonable period after we have notified you of it
• We have reasonable grounds to believe you are using the Service to cause harm, engage in illegal activity, or violate the rights of others
• Continued provision of the Service to you creates legal or security risk to us or to other users

In serious cases (fraud, deliberate data misuse, security attacks), we may terminate without prior notice. In all other cases, we will provide reasonable notice and an opportunity to remedy the breach where practicable.

Effect of termination

Upon termination, your right to use the Service ceases immediately. Sections of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, and governing law) will remain in effect.

These Terms are governed by and construed in accordance with the laws of Iceland. The courts of Iceland have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or your use of the Service, subject to the following consumer protection note.

Dispute resolution

Before initiating any formal proceedings, we encourage you to contact us at hello@sortngo.com. We will make a genuine effort to resolve any dispute informally and promptly. Most concerns can be resolved with a short email conversation.

If you are an EU consumer and we cannot resolve a dispute directly, you may also be able to use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

We may update these Terms from time to time. If a change is material — meaning it meaningfully affects your rights or obligations — we will notify you by email and in-app announcement at least 14 days before the change takes effect, giving you the opportunity to review the new Terms and close your account if you disagree.

For minor changes (clarifications, corrections, or non-substantive additions), we will update the "Last updated" date without issuing a separate notification.

Your continued use of the Service after a material change takes effect constitutes acceptance of the updated Terms.

Questions about these Terms? Want to report a violation? Need to resolve a billing issue? We're a small operation and we read every message.